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§ 2 Variations of delivery; prices; payment Product prices include the packing and the legal value added taxes. If the order is determined for Germany, a service-all-inclusive fee becomes due at the rate of 2.50 Euros. For deliveries outside Germany there will be a service-all-inclusive fee due at the rate of 8,00 Euros. Carriage is included in our prices for the following: a) Standard delivery, package dispatch (4,50 Euro/delivery) – in Germany b) Guaranteed delivery till 2 p.m. (10,50 Euro for each articel to be delivered) – in Germany c) Florist’s delivery (6.90 Euro/delivery) – any country d) Valentine-/Easter-/Mothers day-/ Christmas delivery - any county e) Delivery Across the Globe – any country a) Standard Delivery – in Germany The Standard Delivery occurs through one of our logistic partners DHL, TNT or DPD Monday-Friday from 8am-6pm, on Saturday from 8am until 3pm. According to Terms and Conditions of our logistic partners 95%-98% of the deliveries reach the receiver on the desired date. If not, the delivery will be executed on the next following working day. The “next working day delivery” fulfils the contract. Working days are from Monday until Saturday. Should the receiver not be at home the driver is entitled to leave a notification or delivers the flowers to the neighbour. In case the delivery has to be on time, choose case b: “Guaranteed delivery until 2pm” or case c: “Florist Delivery” b) Guaranteed Delivery until 2pm – in Germany On these special occasions all our florists and logic
partners are very busy to fullfil all wishes and orders of our
appreciated customers. If it can be forseen that a delivery is not
possible on the above mentioned days for logistical reasons, the
delivery will be one working day before or after. c) Florist’s Delivery – any country One of our 55.000 partner florists around the world will deliver your well-chosen bouquet. The Florist’s Delivery occurs Monday-Friday 8am-7pm and Saturdays 8am-2pm. A note in the field “Notice of delivery for the florist” (desirable time or bell tips) should assist the successful delivery by the florist. If you have decided on this kind of delivery for “same day delivery”, we need your order Monday-Friday until 2pm and on Saturdays until 10am. The order time is relevant. Florist’s Deliveries allow deliveries on Sundays and holidays after previous agreement by phone or email with JollyFlowers customer service. Please contact us: service[ät]jollyflowers[punkt]de latest 12 o’clock on previous Friday before Sunday or two working days before the suitable holiday.The Florist’s Delivery fee and the flower prices are determined by the country practice and, in addition, regional and seasonal variations. For example in London lilies are more expensive than in Amsterdam. On Mother’s Day roses are more expensive than in July. Should the local florist not have the illustrated flowers in stock, he will make a qualitative equivalent bouquet in price with other beautiful flowers. d) Valentine-/ Easter-/ Mother’s Day and Christmas Delivery – any country On these special occasions all our florists and logic partners are very busy to fulfil all wishes and orders of our appreciated customers. If it can be foreseen that a delivery is not possible on the above mentioned days for logistical reasons, the delivery will be one working day before. e) Deliveries Across the Globe – any country We offer with our network a delivery in approx. 120 countries on all continents. The delivery occurs through more than 55,000 florists on site. As a rule same times are valid like in Germany, however, the suitable time zone must always be considered. Please pay attention to the time zone in the country where the receiver is located. As an example: If Jolly Flowers receives the order until 2pm, Sweden delivers on the same day. In Australia the delivery would be on the next day because of the time zone (order time Germany: 2pm, local time Australia 9pm). The conditions of delivery by a florist vary from county to county. You find the service and delivery fees in the article description of the respective bouquet or on the county specific webpage clearly stated. Any special regulations and delivery notes of the country are listed. Please read these conditions carefully. A local phone number of the flower receiver is a strong requirement for the order acceptance. An absence of the phone number can lead to the refusal of the order. For your order of a flower bouquet to be delivered outside Germany, we need your order Monday-Friday until 2pm and Saturday until 10am. The JollyFlower order reception time is important. Deliveries on Sundays and holidays are possible after previous consultation of the customer service center. Please contact us under service[ät]jollyflowers[punkt]de until latest 12am of previous Friday before Sunday or two working days before the holiday.
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