FAQ

1. ) Do I need to registrate before placing an order?

No. You can place your order without registration.

2.) When and how can I contact JollyFlowers?

You can get us Monday until Friday from 9.00 – 17.00 o’clock German time by phone + 49 40 556 13 226,

by email service[ät]jollyflowers[punkt]de of by fax +49 40-556-13-201.

3.) How can I pay?

You can choose between payment by direct bank, credit card (VISA, Amex, Mastercard) or PayPal.

Informationen about PayPal – www.paypal.com

4.) Until when do I have to order for delivery in Germany?

We need your order on the delivery by standard, the garuantee or the late delivery until 2:00 p.m. last working day (Saturday at 10:00 o'clock) before the desired delivery day

Different delivery times apply to delivery from the category mourning - please take these from the individual products. 

5.) Until when do I have to order for worldwide delivery?

For delivery on the same working day in foreign countries we need your order until 14.00 o’clock German time.

– Please pay attention to the time zones in the country where the receiver is located.

6.) Is it possible to deliver on Sundays and holidays?

The DHL Sunday delivery makes the delivery possible for you on Sunday.

7.) Is it possible to order by phone?

You’re welcome to order by phone: + 49 40-556-13-225.

8.) What about special requests?

We are willingly to fulfil your special requests – please tell us about them by phone +49 40 556 13 226

or by mail service[ät]jollyflowers[punkt]de

9.) Can I add a greeting card to my bouquet?

Of course you can add some personal words to your flower greeting. Please choose an occasion

(birthday, wedding, funeral etc.) and type in your greeting text. If you can’t find the right words,

we offer you suggestions that my fit. A greeting message is for free, a greeting card costs between 2,50 Euro and 3,50€.

10.) Where can I type in the text fort the funeral ribbon?

Please type your greeting fort the funeral ribbon in the same text box as texts for greeting cards.

11.) Can I add additional information concerning delivery?

Yes, you can. The deliverers are willingly to consider these additional information, but we can’t guarantee it.

12.) Do I receive an order confirmation?

Upon receipt of your order at JollyFlowers you receive in return a confirmation by email.

Please carefully read this confirmation. You can find all important data of your order in it.

13.) Can I change data of my order?

We willingly take changes until two working days before the required date of delivery.

As well we of course try to put last minute changes into practice but we can’t guarantee it unfortunately.

14.) Until when can I cancel my order?

We can guarantee cancelation until 2 working days before required date of delivery.

Afterwards we of course try to cancel your order at our florists for free but can’t guarantee this.

15.) Are my flowers safely packed?

Of course! At packet dispatch your flower greeting will be dispatched in a special produced cardboard box

which is especially hard to save the flowers of damages and cares for special humidity during transport.

Of course the local florist also delivers your flower greeting with great care

and hand over the absolutely fresh bouquet to the recipient.

16.) What happens if the recipient is not there?

Our flower deliverers then at first of course try to give it to a neighbour –your flower greeting

shall reach the recipient on the required day of delivery. If it is not possible to give it to a neighbour,

your recipient will be informed about the try of delivery and further course of action by a notification card.

17.) Can I send flowers to public addresses?

This in no Problem for JollyFlowers, too. Please consider that according public buildings

(hospitals, office buildings etc.) a personal hand-over to the recipient is usually not possible.

In this case your flower greeting will be handed to an authorized on-site person.

18.) Can I send my order anonymously?

To send your order anonymously, you can activate „anonymous delivery“ at order-step 2 / Invoice address by click.

19.) What about delivery charges?

For delivery in Germany you can choose between following delivery methods: Standard delivery: 4,95 € (per cart)

Guaranteed delivery (express): 9,95 € (per bouquet) Florist delivery: 9,90 € (per cart) Delivery charges for worldwide delivery

differ from country to country. Please find the exact charges for your required country in its respective introduction text

on the particular country’s site.

20.) When does the delivery take place at standard dispatch?

The delivery takes place up to 98 % on the required delivery date by DHL or DPD between 8.00 – 18.00 o’clock German time.

All further deliveries will be delivered on the next working day. Unfortunately we don’t have any influence

on the exact delivery time as the delivering tour is the local driver’s responsibility. As your bouquet,

principally bound freshly by hand, is dispatched one working day before your required date of delivery

the time of order is negligible for this dispatch method.

21.) When does the delivery take place at guaranteed delivery?

On the required delivery date between 8.00 – 14.00 o’clock by DHL or DPD.

Though long time experience shows that in large part deliveries allready take place until 12.00 o’clock.

Unfortunately we don’t have any influence on the exact delivery time as the delivering tour is the local driver’s responsibility.

22.) When does the delivery take place for funeral products?

Here the delivery takes place 19.00 hours to this one of you angegbene address on the desired delivery day 1 to 1 1/2 hours before the funeral service, as a rule, or if not nearer indicated at the time of 8.00.

Please, you always give the respective time on deliveries to a funeral service/burial.

23.) When does the direct debit on my account or the debit of the credit card takes place?

The respective debit takes place within 24 hours after placing your order. Your required date of delivery has no influence on this.

24.) Can I pay by invoice?

A delivery by invoice reserved exclusively for companies and standing customers.

25.) I’m unsatisfied with my delivery – what can I do?

If your flower greeting against expectations shows deficiencies, please promptly contact our customer service.

We will find a solution together and apply our guarantee of freshness or money-back guarantee for you.

Please do not cause an early charge back as this causes unnecessary costs.

26.) Data safety

Our shop provides a 128Bit SSL encoding of all data to and from our website. We appreciate your privacy

therefore your data transferred to us electronically, written or by phone are safe and inaccessible for third-party.

These data will not be handed over, rented or sold!For further questions about data safety please feel free to contact us.

At this, of course, all operations of law, especially the Federal Data Protection Act, are retained and noted by JollyFlowers.

There will be no passing on of data to third-party in any way, if it’s not necessary to fulfil the order or particularly required by the customer.